为全面提升海外服务技能并强化对印尼市场的支持，重卡事业部海外营销公司国际服务组于2024年12月16-20日，对6名外籍“种子”服务工程师进行了专业的电动重卡技术培训。
To comprehensively enhance overseas service capabilities and strengthen support for the Indonesian market, the International Service Team of the Overseas Marketing Department under the Heavy Truck Division conducted professional technical training on electric heavy trucks for six local "seed" service engineers from December 16 to 20.
此次培训旨在加强本土服务工程师的服务意识和提升服务技能，进一步实现区域市场服务品质的提升，为客户带来更加卓越的服务体验。
The training aimed to strengthen the service awareness and skills of local service engineers, improve regional market service quality, and provide customers with an exceptional service experience.
培训采用理论与实践相结合的教学模式，由研发团队亲自授课，服务人员提供全程指导，聚焦报文实操和故障排查，旨在帮助学员快速掌握电动重卡的关键技术。通过实施积分制度，结合每日小考、实操测试、理论考试，提升评价体系的科学性和实效性。针对学员的语言差异，讲师团队运用图示板书、互动问答和肢体语言等多种教学方式，确保了教学效果的最大化。
The training used a teaching method combining theory and practice. The R&D team conducted lectures in person, while the service team provided full guidance, focusing on collecting CAN message and troubleshooting to help trainees quickly master the key technologies of electric heavy trucks. A points-based system, which included daily quizzes, practical tests, and theoretical exams, enhanced the scientific rigor and effectiveness of the evaluation system. To address language differences, the teaching team used a variety of methods, including illustrated diagrams, interactive Q&A sessions, and body language, to maximize the effectiveness of the training.
